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 Account problems

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AdrenoKrome



Number of posts : 2
Registration date : 2009-06-26

PostSubject: Account problems   Sat Jul 18, 2009 11:58 am

Just tried to resub but I am having problems activating my account. I get a receipt through email saying it is done, but I still cannot log in. Just wanted to say Il havent dissapeared and Ill be back when I get it sorted.
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Kinky Goblin
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Number of posts : 632
Age : 45
Location : Propping up a bar in Essex, UK.
Registration date : 2008-07-09

PostSubject: Re: Account problems   Sat Jul 18, 2009 3:25 pm

Ring the US on Monday 9-10am their time

I had huge billing issues at times with SoE including a similar situation. After an email or two and a decent phone operative you can solve it.

Make sure if they reactivate your account you do not lose any game time (ie check sub day) AND...
Ask them for a 3 - 7 day free credit either whilst they investigate if it cannot be dealt with there and then or as compensation for inconvenience., I have had this last year when I had issues, soe were prettty cool about it but you have to ask they dont give out free stuff out of habit.

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shad
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Number of posts : 1334
Age : 52
Location : Northumberland UK
Registration date : 2008-07-08

PostSubject: Re: Account problems   Sat Jul 18, 2009 7:15 pm

No worries Adreno, we will keep your seat warm in the Guildhall.

Good luck getting sorted out mate.

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