AdrenoKrome
Number of posts : 2 Registration date : 2009-06-26
| Subject: Account problems Sat Jul 18, 2009 11:58 am | |
| Just tried to resub but I am having problems activating my account. I get a receipt through email saying it is done, but I still cannot log in. Just wanted to say Il havent dissapeared and Ill be back when I get it sorted. | |
|
Kinky Goblin Admin
Number of posts : 632 Age : 52 Location : Propping up a bar in Essex, UK. Registration date : 2008-07-09
| Subject: Re: Account problems Sat Jul 18, 2009 3:25 pm | |
| Ring the US on Monday 9-10am their time
I had huge billing issues at times with SoE including a similar situation. After an email or two and a decent phone operative you can solve it.
Make sure if they reactivate your account you do not lose any game time (ie check sub day) AND... Ask them for a 3 - 7 day free credit either whilst they investigate if it cannot be dealt with there and then or as compensation for inconvenience., I have had this last year when I had issues, soe were prettty cool about it but you have to ask they dont give out free stuff out of habit. | |
|
shad Admin
Number of posts : 1334 Age : 58 Location : Northumberland UK Registration date : 2008-07-08
| Subject: Re: Account problems Sat Jul 18, 2009 7:15 pm | |
| No worries Adreno, we will keep your seat warm in the Guildhall.
Good luck getting sorted out mate. | |
|
Sponsored content
| Subject: Re: Account problems | |
| |
|